Description:
Role name: Gen AI_CCAI_GDF Agentic framework expert Work Location: Atlanta, US (Onsite) Role and responsibilities: o Design, develop, and maintain Interactive Voice Response (IVR) systems using Google's CCaaS. oGood knowledge of Google Cloud Platform CCAI service, Dialog flow CX, and Agent Assist. o Optimize IVR flows to improve customer satisfaction and reduce call handling time. o Integrate IVR systems with other Contact Center components, such as CRM and telephony systems. o Ensure IVR syst
Sep 3, 2025;
from:
dice.com