Description:
Position: Solution Architect, Amazon Connect Overview: Design and deliver IVR, Amazon Connect, and contact center solutions with a strong focus on cloud, automation, and customer experience. Responsibilities: Build and optimize IVR, Amazon Connect flows, Lex bots, and omnichannel solutions. Create IVR deflection strategies to reduce customer handling time. Architect and deploy cloud solutions (AWS + data centers). Lead integrations using Lambda, authentication, routing, WFM, analytics, and repor
Nov 25, 2025;
from:
dice.com